Home > States > Texas Essential Knowledge and Skills (TEKS) > Chapter 120. Business Education > (c) Knowledge and skills.

§120.63. Administrative Procedures (One to Three Credits).

Source: The provisions of this §120.63 adopted to be effective September 1, 1998, 22 TexReg 4985.

(c) Knowledge and skills.

  • (1) The student communicates effectively. The student is expected to:
    1. demonstrate basic writing skills through assigned tasks;
    2. demonstrate effective communication techniques when placing and receiving telephone calls, including conference calls;
    3. demonstrate the ability to compose and record appropriate voice mail messages;
    4. demonstrate the ability to listen by writing summaries of meetings, presentations, and oral conversations;
    5. demonstrate the ability to give instructions by writing the procedure for completing a simple task;
    6. identify and demonstrate ways to improve communication in organizations; and
    7. develop and exhibit an assertive, non-aggressive communication style.
    Teach This Standard
  • (2) The student identifies procedures involved in delivering information and products. The student is expected to:
    1. identify classes of mail;
    2. identify available delivery services;
    3. identify shipping and packaging requirements;
    4. compare costs of various delivery services; and
    5. select and defend an appropriate delivery service.
    Teach This Standard
  • (3) The student identifies career opportunities in office occupations. The student is expected to:
    1. assess personal marketability; and
    2. identify appropriate employment opportunities and those emerging through technology by analyzing established resources.
    Teach This Standard
  • (4) The student evaluates office support responsibilities. The student is expected to:
    1. schedule meetings and appointments;
    2. identify appropriate manual and electronic aids to help maintain a calendar;
    3. exhibit initial customer contact skills;
    4. plan and organize meetings and conferences;
    5. make travel arrangements, both national and international; and
    6. prepare agendas.
    Teach This Standard
  • (5) The student prepares for professional advancement. The student is expected to:
    1. evaluate and compare employment options, for example, salary, benefits, and perquisites;
    2. demonstrate proper interview techniques in various situations; and
    3. complete job search procedures.
    Teach This Standard
  • (6) The student applies principles of effective human relations skills. The student is expected to:
    1. demonstrate professional qualities including positive attitude, loyalty, and diplomacy;
    2. demonstrate professionalism through personal appearance, neatness of work area, and correctness of completed tasks;
    3. identify and demonstrate skills needed to maintain effective work relations with colleagues;
    4. demonstrate a respect for individual differences;
    5. apply tact in handling criticism, disagreement, or disappointment; and
    6. explain the concepts of integrity and confidentiality as related to the office environment.
    Teach This Standard
  • (7) The student practices productivity skills as they apply to the office environment. The student is expected to:
    1. follow oral and written instructions;
    2. apply technology to enhance time management skills in setting priorities for completing work as scheduled;
    3. make decisions using appropriate office procedures;
    4. apply manual and electronic methods to perform office procedures; and
    5. relate the concepts of integrity and confidentiality to the office environment.
    Teach This Standard
  • (8) The student maintains office systems. The student is expected to:
    1. establish an office supplies inventory and purchasing schedule;
    2. prepare an inventory record of hardware, software, furniture, and equipment and performs updates on records;
    3. adhere to maintenance and repair schedules as well as suggested care of office equipment, for example, computers, printers, and photocopiers; and
    4. conduct a needs assessment, for example, evaluates the need for purchasing new equipment, software, and telecommunications systems.
    Teach This Standard
  • (9) The student produces business documents using current and emerging technology. The student is expected to:
    1. identify and classify document creation software;
    2. input data using the touch system;
    3. produce business documents using word-processing, database, and spreadsheet software;
    4. correct and print a business document;
    5. perform business calculations using spreadsheet software; and
    6. produce a business report containing text and graphics.
    Teach This Standard
  • (10) The student manages information. The student is expected to:
    1. maintain a professional reading file;
    2. develop and maintain a system of electronic and manual filing;
    3. develop and maintain a tickler file;
    4. establish and maintain a system for document and information storage and retrieval;
    5. establish and maintain files of addresses and telephone numbers; and
    6. organize and produce a database to organize business information.
    Teach This Standard
  • (11) The student performs financial functions for an office. The student is expected to:
    1. calculate answers to problems using addition, subtraction, multiplication, division, percentages, and decimals;
    2. manage cash fund accounts, for example, petty cash and cash advance;
    3. prepare and post check records;
    4. prepare bank deposits;
    5. reconcile bank statements;
    6. determine budgetary requirements for office supplies and equipment;
    7. monitor an office budget;
    8. complete purchase requisitions;
    9. complete vouchers for payment; and
    10.  research emerging technology to automate the financial functions of an office.
    Teach This Standard
  • (12) The student utilizes employability skills to gain a position in a company. The student is expected to:
    1. identify employment opportunities and completes job search procedures, for example, resumes, job applications, and W-4 forms;
    2. demonstrate proper interview techniques; and
    3. create appropriate documents, for example, application and thank you letters.
    Teach This Standard
  • (13) The student identifies skills and attributes necessary for professional advancement. The student is expected to:
    1. evaluate and compare employment options, for example, salaries, benefits, and perquisites; and
    2. demonstrate proper interview techniques in various situations.
    Teach This Standard
  • (14) The student develops skills for success in the workplace. The student is expected to:
    1. explain importance of and model appropriate dress, hygiene, and demeanor for the work assignment;
    2. demonstrate dependability, punctuality, and initiative;
    3. exhibit productive work habits and attitudes;
    4. demonstrate the ability to work with the other employees to promote the organization and complete assigned tasks;
    5. prioritize work to fulfill responsibilities and meet deadlines; and
    6. identify and rank tangible and intangible rewards of work.
    Teach This Standard
  • (15) The student applies work ethics, job expectations, multicultural considerations, and communication skills in the workplace. The student is expected to:
    1. illustrate how personal integrity affects human relations on the job;
    2. demonstrate characteristics of successful working relationships, for example, teamwork, self-control, and ability to accept criticism;
    3. analyze employer expectations;
    4. demonstrate a respect for the rights of others;
    5. communicate effectively via oral, written, and electronic channels;
    6. identify ethical standards; and
    7. compare organizational policies and procedures.
    Teach This Standard
  • (16) The student evaluates office support responsibilities. The student is expected to:
    1. schedule meetings and appointments;
    2. identify appropriate calendaring methods;
    3. exhibit initial customer contact skills;
    4. prepare agendas;
    5. plan and organize meetings, for example, a student organization meeting; and
    6. make travel arrangements.
    Teach This Standard
  • (17) The student applies word processing technology. The student is expected to:
    1. identify customary styles of business documents;
    2. input data using the touch system;
    3. demonstrate basic writing techniques;
    4. produce business documents;
    5. edit a variety of written documents; and
    6. identify technologies that enhance or replace the touch system of data entry.
    Teach This Standard
  • (18) The student applies spreadsheet technology. The student is expected to:
    1. perform correct mathematical processes; and
    2. solve a variety of business problems including budget (personal and business), payroll, inventory, invoices, balance sheets, and profit and loss statements.
    Teach This Standard
  • (19) The student applies desktop publishing technology. The student is expected to:
    1. identify technologies available for desktop publishing;
    2. identify customary standards and styles of desktop publishing; and
    3. create publications importing text and graphics.
    Teach This Standard

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